1. Where we deliver

We currently deliver to addresses within the United Kingdom only. We are unable to ship orders outside the UK at this time.

2. Delivery costs

We charge a flat-rate delivery fee per order, regardless of the number of items. This charge is shown clearly at checkout before you complete your purchase.

3. Dispatch and delivery times

Most of our products are made to order. We typically dispatch orders within 3–5 working days. Once dispatched, delivery is usually completed within [1–2] working days by our courier. Please allow additional time during busy periods and public holidays.
Delivery times are estimates and are not guaranteed. Where we cannot meet the estimated timeframe, we will not deliver later than 30 days from the date of your order unless we have agreed otherwise with you.

4. Tracking

Where a tracked service is used, we will provide tracking details by email once your order has been dispatched.

5. Failed or missed deliveries

Please ensure the delivery address you provide is complete and accurate. If a delivery fails because an incorrect address was supplied or no one was available to receive it, we may need to charge for redelivery. Please contact us at sales@box-3.co.uk as soon as possible if you have any delivery concerns.

6. Damaged or missing items

If your order arrives damaged, or an item is missing, please contact us at sales@box-3.co.uk within [e.g. 48 hours] of delivery, with your order number and photos where relevant. We will arrange a repair, replacement, or refund in line with our Returns & Refunds Policy.

7. Contact

Box Three Studio Ltd
Unit 4, Crab Apple Court
Vale Business Park
Evesham
Worcestershire
WR11 1AE

sales@box-3.co.uk